![]() Provide as much information as possible so you can prove your point. Some important factors to mention may be the weather, altitude, location, and cause of crash. Give a detailed description of what exactly happened.For example, maybe the motor cut out or you lost connection. Include every part that you think played a role in your crash. Fill in the given RMA (found in your email), your name, phone #, email address, and return address.You will receive an email that contains an RMA number and a Customer Information SheetĦ. The representative will ask for your name and email addressĥ.You will be directed to a DJI representative.After listening to the automated message press 3 (Selecting “technical support”), then press 5 (Selecting “support directly from DJI”).Gather every single broken part you can find Immediately locate the quadcopter (see towards the end of the article for a tip on that)Ģ. It was quick, painless, and free! Fixing the Problemġ. Not long ago we were in your shoes, and within two weeks we had our Phantom back and flying in no time. Everything is going to be okay because we are here for you. Your expensive new toy that you worked hard to purchase is ruined.īut don’t worry, we have good news! Take a breather and calm down. If this has happened to you, you are probably freaking out and thinking “What do I do now? This wasn’t my fault! Am I screwed?” This is a stressful time in your life. It was more concrete wall than earth, but you get the idea. My Phantom would never betray me like that.” But one fateful day, flying high in the sky, our beloved Phantom started spiraling out of control and crashed violently into the earth. It might just help.Īt one time, we naively believed that the legend of the disappearing DJI Phantom was pure myth. Of course, there is no guarantee that DJI will treat your case so favorably also, but feel free to point DJI support’s attention towards this article to show a precedent. At the same time, please do not take this as legal advice. So we can restore faith in humanity the brand. I do hope that – after all-, DJI’s support gets better and better, and more of you will report back on a positive note. As you can see, it all ended well.ĭJI could tell that the Phantom was defective and they replaced it. ![]() This is a first-hand account of what happened and what steps the guys had to go through to get the bird replaced. Our friends at Dronelifestyle created a great step-by-step guide on what to do if you experience a DJI Phantom flyaway. ![]()
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